You can send us an email to contato@zeropetallergies.com.com.br or click here!

The average delivery time is 2 to 8 days after the goods are dispatched, and may take up to 7 business days to be dispatched. This period is used for separating the product in stock, packaging, delivery to the airline, shipping and entering the code into the system.

Credit Card (payment in up to 12 installments on Visa, Mastercard, American Express and Discover cards) and Bank Slip in cash.

Payment approval varies depending on the method chosen. We offer three viable payment options:

✅ Bank slip: may take up to 3 business days for bank clearance. Payments made on Friday, for example, may only be cleared on Monday or Tuesday.

✅ Credit card: approval is usually immediate. If there is an error in filling in the data, both you and we will be notified, and we will contact you to correct the information and allow you to redo the purchase.

No! We protect your information to provide you with a seamless and personalized experience across our wide range of products. Therefore, all we collect is your name, contact details and shipping address!

Nós enviamos a Nota Fiscal automaticamente em seu e-mail. Caso você não tenha acesso a ela, pedimos que entre em contato conosco através do e-mail contato@reidasplacasdevideo.com.br para fazer a solicitação da mesma.

Our bills have an expiration date of 3 business days.

If you chose to pay by bank slip and at the last minute decide to make the purchase by credit card, we recommend that you do not pay the slip so that it will be automatically canceled after the due date. Finally, you must contact us so that we can send you a new checkout link or you can access our website again and re-place the order.

Yes, our suppliers sanitize all materials and products before shipping them for the best safety of you, our customer.

We always do our best to ensure that the product reaches you within the stipulated timeframe. Even so, some factors may cause a delay in delivery, such as absence of recipient, incomplete registration data, change of address, Covid-19, etc.

If this happens, please contact us so that we can investigate what happened. To contact us, just click here!

However, we ask that you carefully fill in the delivery address details to ensure that you receive the product. We, Rei das Placas de Vídeo, are not responsible for any problems caused by the customer providing the wrong address.

Finally, we can only send a new order or refund if the package is lost on the way, that is, if your product no longer has tracking updates after 60 days from the shipping date.

ATTENTION! If you have noticed that you have registered an incorrect or incomplete address when finalizing your purchase, please contact us immediately to avoid problems at the time of delivery.

Your address cannot be changed after 24 hours of the purchase being made on our website, as the order may have been delivered to the airline.

Note: We do not change the customer’s address unless they request it.

As we work with imported products, each and every merchandise is subject to bureaucracy or customs taxes. ZERO PET ALLERGIES IS RESPONSIBLE for any costs (fees, charges or taxes) added by the government.

Once the product has been packaged and shipped directly to your address, we are no longer able to recover the canceled item. Therefore, we ask that you receive the order and contact our support team via email or WhatsApp to formalize the cancellation request.

In cases of cancellations not reported to our call center, 30% of the amount will be deducted as administrative and operational expenses. This fee is also charged in cases where the merchandise is returned by the Post Office when the customer is not at home to receive or pick up the product at the indicated location.

We at Shop Pinheiro are not responsible for NON-RECEIPT or REFUSAL to receive the item.

There are certain situations in which only partial refunds are granted – if applicable:

Item with obvious signs of use;
Lost packaging and open seals;
Item sent with the wrong color, size or voltage;
Any item not in its original condition, is damaged, broken or missing parts for reasons not due to our store’s error.

When the item is addressed to a location where there is no home delivery or when attempts to deliver it directly to the recipient are unsuccessful, the item will be available for collection at the location closest to the indicated address within 7 to 30 days.

Therefore, if you do not collect the item within the indicated period, your order will be returned to our suppliers’ warehouses. If you would like to learn more about our Exchange and Return Policies, click here.

If you have checked the tracking information that your order was delivered and you have not had access to your package, we ask that you try to contact neighbors, acquaintances, family members or building caretakers to see if they may have received it, or we also ask that you check if the product is in the mailbox of your residence or building.

In addition, if you have not received any information about the whereabouts of your package, we ask that you contact the post office closest to your address, providing the tracking code and your details so that they can tell you who received it or if the item is in your PO Box.

It often happens that the post office informs you in your tracking that the order was delivered even though no delivery attempt was made, so we ask that you wait a few more days to receive YOUR ORDER.

In case of regret/withdrawal, you may request a refund within 7 calendar days after receiving the merchandise in accordance with Article 49 of the Consumer Protection Code. In this case, you will receive a full refund of the price paid for the product, in accordance with our Exchange and Return Policy. For more information about our Policies, click here!

To do so, the following conditions must be met:

The product must be in the best possible condition;

Keep it in its original or similar packaging and undamaged, with all manuals, accessories, free items and other components;

Accompany the product’s Invoice.

ATTENTION! If any discrepancy, signs of misuse, absence of manual and/or accessories and the Invoice are found, we at Lu Joias will be exempt from accepting the request and, if misuse is found, the return request will not be accepted, the collected product will be returned to the delivery address without due refund of amounts and the entire return process will be canceled.

After receiving your order, you will have up to 30 calendar days to make the exchange. After this period, we will not accept exchanges!

To make this request, you must contact our team directly via email at contato@reidasplcasdevideo.com.br or click here.

Note: in these cases, a new delivery period will apply.

For your security, we have a procedure to check and confirm your registration data. When this happens when attempting to purchase using a credit card, after an analysis, we find an inconsistency in the data, which prevented the purchase from proceeding due to internal policies. Therefore, it is necessary that all the information provided is complete and correct. It often happens that the card is blocked, has insufficient funds or the attempt was refused by the issuer itself. In this case, you should contact your credit provider to check the reason.

In the case of payment by bank slip, when scheduled, you must have a balance in your bank account on the day the slip is made. If the balance is negative or low, the slip is automatically canceled after the due date.

Zero Pet Allergies takes the security of our customers’ data so seriously that thousands of tests are carried out every day to look for security breaches, all to prevent hacker attacks, information theft and card cloning. Our seal of approval can also be found in the footer of our website.

See? That’s why buying from Lu Joias is 100% safe. Discover our latest news and buy our products without any worries, because we will always be taking care of you!

You can also click here to read more about our Privacy Policy.

We, Zero Pet Allergies, carry out the entire shipping process for your order with complete safety, always taking your well-being into consideration. To guarantee our exclusivity, our products are delivered directly from our suppliers’ warehouses. Our suppliers are located in Switzerland, Sweden, Asia and the United States.

Before being shipped, each of our items undergoes strict quality control to ensure that you receive a package in perfect condition. In addition, you can check the path of your order until it reaches your address using the tracking code.