We value your time and trust. That’s why we’ve made our payment and shipping process as simple, safe, and transparent as possible.

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1. Payment Methods

To make your shopping experience easier, we offer multiple secure payment options:

• Credit Cards (Visa, MasterCard, Elo, American Express, and others)
  → Pay in up to 12 interest-free installments, depending on conditions shown at checkout.

• Bank Slip (Boleto Bancário)
  → Payment confirmed within up to 2 business days.

• PIX (Instant Payment)
  → Confirmation within 1 hour after receipt is uploaded.

• Digital Wallets (Google Pay, Apple Pay, Mercado Pago, PayPal)
  → Fast, encrypted, and secure.

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2. Payment Confirmation

Your order is only processed after payment confirmation.

• Credit Cards: Verification may take up to 24 hours.

• PIX / Boleto / Digital Wallets: Processing time as per the timelines listed above.

• Delivery countdown starts only after payment approval.

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3. Delivery Times & Shipping Options

We work with reliable logistics partners to ensure fast and secure delivery. Shipping options include:

• Standard Shipping: 5 to 10 business days, depending on your location.

• Express Shipping: 1 to 5 business days, available for selected regions.

• Free Shipping: For orders above the current promotional threshold (check ongoing offers).

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4. Order Tracking

Once your order is shipped, you will receive a tracking number via email and WhatsApp.

Track your order:

• Directly on our website

• Or through the courier’s tracking platform

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5. Delivery Attempts

Our shipping partners will make up to 3 delivery attempts to the address you provided.

If no one is available to receive the package, the item will be returned to our distribution center.
➡️ In this case, a new shipping fee will be charged for resending.

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6. Incorrect Address

Please double-check your shipping address at checkout.

If the package is returned due to incorrect or incomplete information, we’ll contact you for an address update.
➡️ Re-shipping costs will be the responsibility of the customer.

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7. Delivery Issues

For any delivery-related problems (delays, damage, or loss), please contact our support team immediately.
We’ll act quickly to resolve the issue with efficiency and care.