🔁 Refund & Return Policy – Zero Pet Allergies
At Zero Pet Allergies, your satisfaction — and your pet’s well-being — are our top priorities. That’s why we offer a transparent and fair refund and return policy to ensure you always feel confident shopping with us.
🐶 1. Eligibility for Returns
You can request a return or exchange within 7 days of receiving your order, as long as the product meets the following conditions:
Unused and in original condition
In the original packaging, with all tags and accessories
With proof of purchase (order number or confirmation email)
❗ Items that are opened, damaged, or used cannot be returned unless they arrived defective or incorrect.
📦 2. How to Start a Return
To initiate a return or request a refund, please contact us at:
Include the following:
Order number
Reason for return
Clear photos (if the item is damaged or incorrect)
Whether you want a refund, replacement, or store credit
Our team will review your request and respond within 1–2 business days with the next steps.
💸 3. Refunds
If your return is approved:
Refunds will be issued via the original payment method
Processing may take 5–10 business days depending on your bank or payment provider
In the case of PIX, Boleto or transfer, we may request your bank details for refund
Shipping fees are non-refundable, unless the return is due to our error (damaged or wrong item).
🔁 4. Exchanges
If you received a defective or wrong product, we will send a replacement at no extra cost.
If you wish to exchange for a different size, color, or variant:
You are responsible for return shipping
We’ll ship the new item once we receive and inspect the original
🚚 5. Return Shipping
For approved returns, you will receive detailed shipping instructions
We recommend using a trackable shipping service
We are not responsible for items lost in return transit
⚠️ 6. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
Opened or used food items
Custom or personalized products
Clearance or promotional items (unless defective)
💬 7. Need Help?
Our customer support is always here to help.
Contact us for questions, concerns, or feedback — we’ll take care of you and your pet!
📧 support@zeropetallergies.com
🌐 Zero Pet Allergies – Where your pet’s health comes first.
